To SBM CMD -28 Oct 2009HC
Mr Dileep Mavinkurve,
Chairman, M D, SBM, Bangalore -560002-
via hardcopy/gmos@sbm.co.in gmos@sbm.co.in,
Dear Mr Mavinkurve,
This is in continuation of my justified, now justiciable, grouse against SBM(my yesterdays letter to the editor copy sent to (gmos@sbm.co.in for info).
Your centralized clearing processing centre stinks. It is grossly ill prepared to deal with centralized check processing. You seem to have gone into it under “me too johnny” pressure of all other banks doing it.
My check (the form 1455 reason 13 with added note) was bounced because of NO IMAGE. That itself speaks of VOLUMES OF HOW WELL YOU HAVE PLANNED BEFORE GOING ONLINE.
AS A CUSTOMER WAS I BEGGING YOU TO CENTRALIZE CHECK CLEARANCE?
WHY COULD NOT SOMEONE FROM CCPC HAVE THE COMMON SENSE OR TECHNICAL ABILITY OF CHECKING UP WITH THE BRANCH ?
WITH THE TECHNOLOGY YOUR BANK SUPPOSED TO POSSESS IT WAS A SECOND’S MATTER TO HAVE THE SIGNATURE IMAGE UPLOADED IF THAT WAS NOT AVAILABLE.
AS A LAY MAN WHO HAS BECOME A COMPUTER EXPERT WITH USE I CAN TELL YOU, GIVING A COMPUTER TO AN IDIOT DOESN’T MAKE HIM A GENIUS BUT MAKES THE COMPUTER AN IDIOT.IF I AM UNSPARING IN MY CRITICISM, IT iS BECAUSE I AM VERY VERY VERY ANGRY AND UPSET AT THIS GROSS DEFICIENCY IN SERVICE. BEFORE HASTILY CENTRALIZING DID IT NOT STRIKE YOU THAT THE RECORDS MAY NOT BE UPTODATE? YOU SHOULD HAVE EVOLVED FOOLPROOF PROCEDURES TO ENSURE THAT THE BANK’S INEFFICIENCIES ARE NOT HIGHLIGHTED AS PERFORMANCES IN THIS WAY ON A CENTRE STAGE.I AM ALSO SURE THAT ADDING THAT NO IMAGE to REASON # 13, IS BESIDES SHOWING UP THE BANK’S OWN FAILURE IS A GROSS VIOLATION OF BANKING/RBI RULES AND CANNOT FORM A VALID REASON.
I WOULD LIKE TO KNOW IN WRITING IMMEDIATELY AS TO WHAT MEASURES THE BANK PROPOSES TO RESTITUTE MY REPUTATION/IMAGE BESIDES REFUNDING THE RETURN CHARGES ACCRUED TO ME AND THE PAYEE. AS IT IS SOME THOUGHTLESS AUTOMATON HAS RUINED OUR RELATIONSHIPS ,MY IMAGE AND REPUTATION. QUITE AN ACCOMPLISHMENT DON’T YOU THINK?IF I DONOT GET A SATISFACTORY ACTION WITHIN TWO WEEKS I WILL PRESUME I HAVE YOUR MUTE BLESSINGS TO APPROACH THE LEGAL AVENUES OPEN TO ME FOR RESTITUTION.
Sincerely yours
M B Nataraj,
Chairman, M D, SBM, Bangalore -560002-
via hardcopy/gmos@sbm.co.in gmos@sbm.co.in,
Dear Mr Mavinkurve,
This is in continuation of my justified, now justiciable, grouse against SBM(my yesterdays letter to the editor copy sent to (gmos@sbm.co.in for info).
Your centralized clearing processing centre stinks. It is grossly ill prepared to deal with centralized check processing. You seem to have gone into it under “me too johnny” pressure of all other banks doing it.
My check (the form 1455 reason 13 with added note) was bounced because of NO IMAGE. That itself speaks of VOLUMES OF HOW WELL YOU HAVE PLANNED BEFORE GOING ONLINE.
AS A CUSTOMER WAS I BEGGING YOU TO CENTRALIZE CHECK CLEARANCE?
WHY COULD NOT SOMEONE FROM CCPC HAVE THE COMMON SENSE OR TECHNICAL ABILITY OF CHECKING UP WITH THE BRANCH ?
WITH THE TECHNOLOGY YOUR BANK SUPPOSED TO POSSESS IT WAS A SECOND’S MATTER TO HAVE THE SIGNATURE IMAGE UPLOADED IF THAT WAS NOT AVAILABLE.
AS A LAY MAN WHO HAS BECOME A COMPUTER EXPERT WITH USE I CAN TELL YOU, GIVING A COMPUTER TO AN IDIOT DOESN’T MAKE HIM A GENIUS BUT MAKES THE COMPUTER AN IDIOT.IF I AM UNSPARING IN MY CRITICISM, IT iS BECAUSE I AM VERY VERY VERY ANGRY AND UPSET AT THIS GROSS DEFICIENCY IN SERVICE. BEFORE HASTILY CENTRALIZING DID IT NOT STRIKE YOU THAT THE RECORDS MAY NOT BE UPTODATE? YOU SHOULD HAVE EVOLVED FOOLPROOF PROCEDURES TO ENSURE THAT THE BANK’S INEFFICIENCIES ARE NOT HIGHLIGHTED AS PERFORMANCES IN THIS WAY ON A CENTRE STAGE.I AM ALSO SURE THAT ADDING THAT NO IMAGE to REASON # 13, IS BESIDES SHOWING UP THE BANK’S OWN FAILURE IS A GROSS VIOLATION OF BANKING/RBI RULES AND CANNOT FORM A VALID REASON.
I WOULD LIKE TO KNOW IN WRITING IMMEDIATELY AS TO WHAT MEASURES THE BANK PROPOSES TO RESTITUTE MY REPUTATION/IMAGE BESIDES REFUNDING THE RETURN CHARGES ACCRUED TO ME AND THE PAYEE. AS IT IS SOME THOUGHTLESS AUTOMATON HAS RUINED OUR RELATIONSHIPS ,MY IMAGE AND REPUTATION. QUITE AN ACCOMPLISHMENT DON’T YOU THINK?IF I DONOT GET A SATISFACTORY ACTION WITHIN TWO WEEKS I WILL PRESUME I HAVE YOUR MUTE BLESSINGS TO APPROACH THE LEGAL AVENUES OPEN TO ME FOR RESTITUTION.
Sincerely yours
M B Nataraj,
posted by m b nataraj | 8:52 AM
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