I am a US Qualified Registered Microbiologist-Medical Technologist, operating my own Clinical Lab. I have been an activist advocating consumer, civic, citizen's rights for Thirty plus years & a Frequent contributor to the letters to Editor.

Thursday, August 21, 2008

Price of Hyderabadi hospitality-one roti?-21-Aug-2008

21 Aug 2008

Believe it or not, For a hospitality industry like an eatery, in a hitech city like Hyderabad guess what is the price they are willing to pay for customer relationship, goodwill and reputation?
Very hungry and very tired tourists to your city, we unfortunately chose to eat at new Anupama vegetarian restaurant at Ameerpet.
We hoped to eat what we liked of the menu as much as we liked when we opted for the unlimited thali.
The standard practice in any civilized society even for limited thali is a second serving of all the side dishes except the sweet and the yogurt.
At Anupama- which incidentally means- without comparison or incomparable- we finished the one supplied roti and papad and asked for another roti.We were aghast when they bluntly refused! saying that only rice is unlimited!
They did not bring a second round of vegetable serving either. can any one just eat rice?Since the available authority present, failed to see that they were murdering the traditional Indian dictum ' Athithi Devobhava' for one roti we walked out after throwing down the 420 rupees plus taxes.
I am not sure that food items attract vat or not mentioning vat is extra on the menu card is not a legal violation. It is for Mr Reddy and his authorities to investigate if they care about Andhrapradesh.
I guess the 420-section of IPC dealing with cheating -is not a coincidence in this case.I could not but recall the extraordinary excellence of service courtesy and food quality at Bhoj restaurant,at Aurangabad, for the same price, last year.
The waiters were impeccably dressed, provided motherly service with typical Indian hospitality of urging more food than you can eat, leaving a lasting impression.
In a way this was also a lasting impression that we should never visit Hyderabad again.
Should we say Thank you Anupama ?For destroying all our favorable preconceived notions of a hitech city and reinforcing our intentions never to visit Hyderabad again escpecially because, the beautiful roads have been allowed to deteriorate, the autorickshaws refuse to ply, traffic is totally chaotic with laws violated with impunity 24/7.I ask the owners of this restaurant and all authorities in hospitality industry, to visit Bhoj at Aurangabad and learn what the true meaning of hospitality is.
Through this letter I ask the Chief Minister Mr Reddy,what government is there in Andhrapradesh that needs new Aeroplanes?
Facts:Date 19 Aug 2008Time: 14.55Place: New Anupama vegetarian restaurant,#6-3-788/7/A, opp Chandana Brothers,Ameerpet Hyderabad 500016;Phone: 66411694, 9290677254 Table: 0015, KOTS 02, CVR 01,Waiter 08.No.000018-receipt #?South Indian Thali, Qty: 6 Rate: 70.00, Total 420,Vat: 31.50,Total: 451.50KOT # 41364131, Time: 14.55.41,


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